Thank you for choosing to work with I.T Crew ("Company," "we," "us," or "our") for your project. We strive to provide high-quality services and meet our clients' expectations. However, there may be instances where we are unable to fulfill a project due to unforeseen circumstances or limitations. This Refund Policy outlines the terms and conditions for receiving a refund in such situations. Please read this policy carefully before engaging our services.
- Scope of Refund Policy
This Refund Policy applies only to projects where we are unable to complete the agreed-upon services due to reasons beyond our control or if we determine that it is not feasible to proceed with the project. It does not apply to projects where the client requests a cancellation or termination.
- Refund Eligibility
To be eligible for a refund under this policy, you must meet the following conditions:
2.1. Written Notice: You must provide us with written notice, clearly stating the reasons for requesting a refund. This notice should be sent to our designated contact email address within [insert time frame, e.g., 7 days] from the date of our determination that the project cannot be completed.
2.2. Cooperation: You must have cooperated with us throughout the project, providing the necessary information, materials, and feedback in a timely manner.
2.3. Non-Completion: The project must not have been completed or substantially completed at the time of the refund request.
- Evaluation and Refund Determination
Once we receive your written refund request, we will evaluate the circumstances and determine the eligibility for a refund. This evaluation may involve internal reviews, discussions with relevant team members, and an assessment of the project's status. We will notify you of our decision within a reasonable timeframe.
- Refund Options
If your refund request is approved, we will provide you with the following options:
4.1. Partial Refund: Depending on the progress of the project and the resources invested, we may offer a partial refund, which will be determined on a case-by-case basis. The refunded amount will reflect the portion of the project that remains uncompleted or cannot be delivered.
4.2. Credit Towards Future Services: Alternatively, we may offer you a credit towards future services provided by I.T Crew. This credit can be applied to any future project of equal or lesser value.
4.3. Full Refund: In exceptional cases where no progress has been made on the project or it is determined that we cannot fulfill any of the agreed-upon services, we may offer a full refund of the amount paid for the project.
- Refund Process
If a refund is approved, we will initiate the refund process as follows:
5.1. Payment Method: Refunds will be issued using the original payment method used for the project, unless otherwise agreed upon.
5.2. Timelines: Depending on your payment provider or financial institution, it may take a certain amount of time for the refund to be processed and reflected in your account. We will provide you with an estimated timeframe for the refund to be completed.
- Non-Refundable Expenses
Please note that certain expenses incurred during the project may be non-refundable. These expenses may include third-party fees, licensing costs, or other services contracted on your behalf. We will provide you with a breakdown of any non-refundable expenses deducted from the refund amount, if applicable.
- Limitations and Disputes
Our determination regarding refunds under this policy is final and binding. By engaging our services, you agree that we shall not be liable for any damages, claims, or losses beyond the amount paid for the project. In the event of any dispute or disagreement, both parties will make reasonable efforts to resolve the matter amicably.
- Contact Us
If you have any questions, concerns, or would like to initiate a refund request, please contact us at [Insert contact information]. We will be happy to assist you and address any issues you may have.
By engaging our services, you acknowledge and accept the terms and conditions outlined in this Refund Policy.